Adoption
A question of people and organization
Adoption, the missing link between technology and value
But how does Solène manage to always have impactful and perfectly structured presentations? And Johan, he always has the right analyses on his spreadsheet, able to make his data speak with just a few clicks. And then there's Émeline, who always manages to instantly extract all the relevant information about her suppliers from the SRM...
These examples illustrate digital adoption. Adoption is the ability of users to implement all the relevant functions of an information system to maximize its effectiveness. We firmly believe that for many companies, adoption is the key to successful digital transformations— the missing link between technology and value.
Perhaps you've already found yourself staring at your ERP's home screen, unsure how to enter an order? Or searching endlessly for your team's calendar using time tracking software? Maybe you prefer to create your forecasts in Excel because using the ERP is "not practical"? Or because "the data isn't up-to-date"?
If any of these examples resonate with you, then you've encountered the limitations of adoption within your company. At Hermedis, we help you improve the adoption of your digital tools, information systems, AI, and more, to maximize the value of your digital assets.
Why this is important
Adoption is the moment when we realize the value we expect from past investments. It's the moment we all wait for, when the tools we've been working on for months are finally in place, promising greater performance and enjoyment.
However, studies show that 70% of projects fail, and that adoption is a critical moment for the success of a transformation ( BCG , 2020). Other studies estimate that 10 to 15% of productivity is lost due to a lack of adoption ( WalkMe , 2024; Gartner , 2025). Gartner estimates the global adoption platform market at $1 billion by 2024. You're not alone in relying on a spreadsheet rather than your ERP to forecast your revenue.
So, what do we do?
At Hermedis, we don't have a magic wand, and we know that miracle solutions don't exist. But we have the experience to implement organizations and ways of working that significantly contribute to reducing this productivity gap. Without significant investment. Without expensive and complex new information systems. By relying on people, by helping them organize themselves to work better, to make better decisions. These solutions, inspired by scientific research and validated by experience, are built specifically for each client, integrating your business, your culture, your employees. Walking this path together is already part of the solution.
What conclusions can be drawn from scientific studies on adoption?
Scientific studies shed light on the factors that contribute to successful digital adoption. It's not simply a matter of training, nor is it solely about ergonomics or user experience. It's much more about organization and governance.
We will use here a formulation derived from that of Venkatesh in his seminal article on UTAUT (Unified Theory of Acceptance and Use of Technology). There are four key levers:
Anticipating performance gains through information systems.
- Expect minimal effort to take control.
- To feel socially valued through the use of the software.
- Have the necessary support available to use the tool.
These principles directly inspire the solutions we offer our clients. And these solutions are validated by Hermedis' experience in leading digital transformations. So, are you ready to discuss digital adoption?
Alternatively, read this blog post which delves deeper into this topic...
